Error Codes / Enumerations

Description

You can use our Observations endpoint to retrieve an observation for a specific charger within a specified time frame. (ISO8601).

Here’s a list of supported Observation Enumerations and what each of them means to help you troubleshoot your device's behaviour.

Charger Colour

ChargerColorTypeName
1Black
2Red
3Blue
4White
5Anthracite

Offline Charging Mode (45)

OfflineChargingModeTypeNameDescription
0AlwaysAlways allow charging if offline.
1IfWhitelistedOnly allow charging if token is allowed in the local token cache.
2NeverNever allow charging if offline.

Op Mode (109)

OpModeNameDescription
0OfflineOffline.
1DisconnectedNo car connected.
2Awaiting StartCar connected, charger is waiting for EV or load balancing. SuspendedEVSE.
3ChargingCharging.
4CompletedCar has paused/stopped charging.
5ErrorError in charger.
6Ready to ChargeCharger is waiting for car to take energy. SuspendedEV.
7Awaiting AuthenticationCharger is waiting for authentication.
8De-authenticatingCharger is de-authenticating.

Output Phase (110)

OutputPhaseTypeNameDescription
0UNASSIGNEDUnassigned
10P1_T2_T3_TN1-phase (N+L1)
11P1_T2_T3_IT1-phase (L1+L2)
12P1_T2_T4_TN1-phase (N+L2)
13P1_T2_T4_IT1-phase (L1+L3)
14P1_T2_T5_TN1-phase (N+L3)
15P1_T3_T4_IT1-phase (L2+L3)
20P2_T2_T3_T4_TN2-phases on TN (N+L1, N+L2)
21P2_T2_T4_T5_TN2-phases on TN (N+L2, N+L3)
22P2_T2_T3_T4_IT2-phases on IT (L1+L2, L2+L3)
30P3_T2_T3_T4_T5_TN3-phases (N+L1, N+L2, N+L3)

Pairing Result Code

PairingResultCodeName
0Success
1WrongAccountType
2TooManyAttempts
3AlreadyPairedWithPartner
4IncorrectPIN
5AlreadyPairedWithUser
6NotPairedWithPartner
7NotPairedWithUser

ReasonForNoCurrent (96)

IdNameDescription
0Charger FineCharger is OK, use main charger status
1Load balancingMax circuit current too low, adjust power circuit up.
2Load balancingMax dynamic circuit current too low (Partner Load balancing)
3Load balancingMax dynamic offline fallback circuit current too low.
4Load balancingCircuit fuse too low.
5Load balancingWaiting in queue.
6Load balancingWaiting in fully charged queue (Assumes a connected EV uses delayed charging, EV Charging complete.
7ErrorIllegal grid type (Error - Fault in automatic grid type detection)
8ErrorPrimary unit has not received current request from secondary unit (car)
9ErrorMaster communication lost (Error)
10ErrorNo current from Equalizer to low.
11ErrorNo current, phase not connected.
25ErrorCurrent limited by circuit fuse.
26ErrorCurrent limited by circuit max current.
27ErrorCurrent limited by dynamic circuit current.
28ErrorCurrent limited by Equalizer.
29ErrorCurrent limited by circuit load balancing.
30ErrorCurrent limited by offline settings.
50Load balancing circuitSecondary unit not requesting current (No car connected)
51Load balancing circuitMax charger current too low.
52Load balancing circuitMax Dynamic charger current too low
53InformationalCharger disabled.
54WaitingPending scheduled charging
55WaitingPending authorization
56ErrorCharger in error state.
57ErrorErratic EV
75CableCurrent limited by cable rating.
76ScheduleCurrent limited by schedule.
77Charger LimitCurrent limited by charger max current.
78Charger LimitCurrent limited by dynamic charger current.
79Car LimitCurrent limited by car not charging.
80Local AdjustmentCurrent limited by local adjustment, this can happen if a limit is set (lowered and then raised again). If this remains for a short while it's due to the current ramping up, If it stays it's due to the car.
81Car LimitCurrent limited by car.
100UndefinedErrorUndefined Error

LED Mode (46)

LEDNameDescription
0Charger DisabledCharger is disabled.
1-8Charger UpdatingCharger is updating.
9-15Charger UpdatingCharger is updating.
16-17Charger FaultyCharger is faulty.
18Standby MasterStandby Master.
19Standby SecondaryStandby Secondary.
20Secondary Unit SearchingSecondary unit searching for master.
21Smart Mode (Not Charging)Smart mode (Not charging).
22Smart Mode (Charging)Smart mode (Charging).
23Normal Mode (Not Charging)Normal mode (Not charging).
24Normal Mode (Charging)Normal mode (Charging).
25Waiting for AuthorizationWaiting for authorization.
26Verifying with BackendVerifying with backend.
27Check ConfigurationCheck configuration (Backplate chip defect).
29Pairing RFID KeysPairing RFID Keys.
43-44Self Test ModeSelf test mode.

PhaseMode (38)

PhaseModeName
0Ignore, no phase mode reported
1Locked to 1-phase
2Auto phase mode
3Locked to 3-phase

PilotMode (100)

PilotModeNameDescription
ACar DisconnectedCar disconnected.
BCar ConnectedCar connected.
CCar ChargingCar charging.
DCar Needs VentilationCar needs ventilation.
FFault DetectedFault detected (LED goes Red and charging stops).

RebootReason (89)

ReasonValue
Reboot20
Brownout12
LowPowerReset7
WindowWatchdogReset6
IndependentWindowWatchdogReset5
SoftwareReset4
BOR3
PinReset2
OptionByteLoaderReset1
FirewallReset0