You can use our Observations endpoint to retrieve an observation for a specific charger within a specified time frame. (ISO8601).
Here’s a list of supported Observation Enumerations and what each of them means to help you troubleshoot your device's behaviour.
| ChargerColorType | Name |
|---|
| 1 | Black |
| 2 | Red |
| 3 | Blue |
| 4 | White |
| 5 | Anthracite |
| OfflineChargingModeType | Name | Description |
|---|
| 0 | Always | Always allow charging if offline. |
| 1 | IfWhitelisted | Only allow charging if token is allowed in the local token cache. |
| 2 | Never | Never allow charging if offline. |
| OpMode | Name | Description |
|---|
| 0 | Offline | Offline. |
| 1 | Disconnected | No car connected. |
| 2 | Awaiting Start | Car connected, charger is waiting for EV or load balancing. SuspendedEVSE. |
| 3 | Charging | Charging. |
| 4 | Completed | Car has paused/stopped charging. |
| 5 | Error | Error in charger. |
| 6 | Ready to Charge | Charger is waiting for car to take energy. SuspendedEV. |
| 7 | Awaiting Authentication | Charger is waiting for authentication. |
| 8 | De-authenticating | Charger is de-authenticating. |
| OutputPhaseType | Name | Description |
|---|
| 0 | UNASSIGNED | Unassigned |
| 10 | P1_T2_T3_TN | 1-phase (N+L1) |
| 11 | P1_T2_T3_IT | 1-phase (L1+L2) |
| 12 | P1_T2_T4_TN | 1-phase (N+L2) |
| 13 | P1_T2_T4_IT | 1-phase (L1+L3) |
| 14 | P1_T2_T5_TN | 1-phase (N+L3) |
| 15 | P1_T3_T4_IT | 1-phase (L2+L3) |
| 20 | P2_T2_T3_T4_TN | 2-phases on TN (N+L1, N+L2) |
| 21 | P2_T2_T4_T5_TN | 2-phases on TN (N+L2, N+L3) |
| 22 | P2_T2_T3_T4_IT | 2-phases on IT (L1+L2, L2+L3) |
| 30 | P3_T2_T3_T4_T5_TN | 3-phases (N+L1, N+L2, N+L3) |
| PairingResultCode | Name |
|---|
| 0 | Success |
| 1 | WrongAccountType |
| 2 | TooManyAttempts |
| 3 | AlreadyPairedWithPartner |
| 4 | IncorrectPIN |
| 5 | AlreadyPairedWithUser |
| 6 | NotPairedWithPartner |
| 7 | NotPairedWithUser |
| Id | Name | Description |
|---|
| 0 | Charger Fine | Charger is OK, use main charger status |
| 1 | Load balancing | Max circuit current too low, adjust power circuit up. |
| 2 | Load balancing | Max dynamic circuit current too low (Partner Load balancing) |
| 3 | Load balancing | Max dynamic offline fallback circuit current too low. |
| 4 | Load balancing | Circuit fuse too low. |
| 5 | Load balancing | Waiting in queue. |
| 6 | Load balancing | Waiting in fully charged queue (Assumes a connected EV uses delayed charging, EV Charging complete. |
| 7 | Error | Illegal grid type (Error - Fault in automatic grid type detection) |
| 8 | Error | Primary unit has not received current request from secondary unit (car) |
| 9 | Error | Master communication lost (Error) |
| 10 | Error | No current from Equalizer to low. |
| 11 | Error | No current, phase not connected. |
| 25 | Error | Current limited by circuit fuse. |
| 26 | Error | Current limited by circuit max current. |
| 27 | Error | Current limited by dynamic circuit current. |
| 28 | Error | Current limited by Equalizer. |
| 29 | Error | Current limited by circuit load balancing. |
| 30 | Error | Current limited by offline settings. |
| 50 | Load balancing circuit | Secondary unit not requesting current (No car connected) |
| 51 | Load balancing circuit | Max charger current too low. |
| 52 | Load balancing circuit | Max Dynamic charger current too low |
| 53 | Informational | Charger disabled. |
| 54 | Waiting | Pending scheduled charging |
| 55 | Waiting | Pending authorization |
| 56 | Error | Charger in error state. |
| 57 | Error | Erratic EV |
| 75 | Cable | Current limited by cable rating. |
| 76 | Schedule | Current limited by schedule. |
| 77 | Charger Limit | Current limited by charger max current. |
| 78 | Charger Limit | Current limited by dynamic charger current. |
| 79 | Car Limit | Current limited by car not charging. |
| 80 | Local Adjustment | Current limited by local adjustment, this can happen if a limit is set (lowered and then raised again). If this remains for a short while it's due to the current ramping up, If it stays it's due to the car. |
| 81 | Car Limit | Current limited by car. |
| 100 | UndefinedError | Undefined Error |
| LED | Name | Description |
|---|
| 0 | Charger Disabled | Charger is disabled. |
| 1-8 | Charger Updating | Charger is updating. |
| 9-15 | Charger Updating | Charger is updating. |
| 16-17 | Charger Faulty | Charger is faulty. |
| 18 | Standby Master | Standby Master. |
| 19 | Standby Secondary | Standby Secondary. |
| 20 | Secondary Unit Searching | Secondary unit searching for master. |
| 21 | Smart Mode (Not Charging) | Smart mode (Not charging). |
| 22 | Smart Mode (Charging) | Smart mode (Charging). |
| 23 | Normal Mode (Not Charging) | Normal mode (Not charging). |
| 24 | Normal Mode (Charging) | Normal mode (Charging). |
| 25 | Waiting for Authorization | Waiting for authorization. |
| 26 | Verifying with Backend | Verifying with backend. |
| 27 | Check Configuration | Check configuration (Backplate chip defect). |
| 29 | Pairing RFID Keys | Pairing RFID Keys. |
| 43-44 | Self Test Mode | Self test mode. |
| PhaseMode | Name |
|---|
| 0 | Ignore, no phase mode reported |
| 1 | Locked to 1-phase |
| 2 | Auto phase mode |
| 3 | Locked to 3-phase |
| PilotMode | Name | Description |
|---|
| A | Car Disconnected | Car disconnected. |
| B | Car Connected | Car connected. |
| C | Car Charging | Car charging. |
| D | Car Needs Ventilation | Car needs ventilation. |
| F | Fault Detected | Fault detected (LED goes Red and charging stops). |
| Reason | Value |
|---|
| Reboot | 20 |
| Brownout | 12 |
| LowPowerReset | 7 |
| WindowWatchdogReset | 6 |
| IndependentWindowWatchdogReset | 5 |
| SoftwareReset | 4 |
| BOR | 3 |
| PinReset | 2 |
| OptionByteLoaderReset | 1 |
| FirewallReset | 0 |
